If you receive such a notification while signing in, it means that you already have an account on our platform. And the second account is locked, since Scrambly allows one account per user.
Our system blocks a second account when it detects that the identity verification has already been successfully completed for another account. This is because the verification process includes both submitting a valid ID document and completing a real-time selfie verification to confirm that the person verifying the account matches the provided documents.
What do I need to do?
You can continue using a first verified account and all your activity can continue on the verified one.
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