If you see the message “Device Is Already Used” when trying to turn on Walk&Earn, it means this phone has already been connected to Walk&Earn on a different Scrambly account.
To keep step rewards fair for everyone, each phone can be used for Walk&Earn on one Scrambly account only. Once a phone is linked to an account, it stays linked to it for good.
What does this mean for your account?
- Walk&Earn won’t work on this phone for your current account, so steps won’t be counted or rewarded here.
- We can’t unlink or move the device. Our support team doesn’t have a way to reset or transfer this connection, even manually.
The good news: everything else works just as usual. You can keep earning by playing games, trying out apps, and completing offers. This limit only applies to step tracking.
How can I use Walk&Earn again?
Log out, then log in to the Scrambly account that was first used on this phone. Walk&Earn will work there as normal.
Still need help?
Can’t remember the login details for your original account, or have another question? Our support team is happy to help. Just reach out and add a screenshot of the message you’re seeing, so we can sort things out faster.
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