How to report missing rewards?

If you're missing a reward, providing the right screenshots with your request will help our support team investigate the issue much faster.

Since our platform features different types of offers, the required screenshots may vary depending on the offer.

• Game Offers

- Player Info – a screen showing your player profile or account details. This typically includes your Player ID, User ID, Character ID, or Account ID, depending on the game.

- Your current level or progress – a screenshot showing that you've completed the required step.

You can usually find your Player Info by opening your Profile, Settings, or Account section within the game.

• Financial Offers

- Account Info – a screenshot showing your account details, including the email address you used to register for the offer.

- A screenshot showing that the required step was completed – for example, a screenshot showing the completed action, successful verification, deposit confirmation, or any other required milestone.

❗️Important

- Please make sure all screenshots are taken directly from the app or game where you completed the offer. Photos of another device or edited screenshots may not be sufficient for verification.

- Some offer steps are unique and may require additional information. If needed, our support team may ask you to provide extra screenshots to complete the investigation.

Providing clear and complete screenshots from the start helps us review your request as quickly as possible.