I didn’t receive a reward for completing a milestone

If you’ve completed an offer step but haven’t received your reward yet, please check the following points before contacting support. In many cases, the reward may still be processing or one of the offer requirements may not have been fully met.

• Allow some time for the reward to be credited. 

Rewards usually arrive quickly, but can sometimes take up to 24 hours to hit your balance. 

Please also check the offer description. Some offers state that rewards may take 48/72/or more hours to be credited.

• Make sure you've completed the correct requirement. 

Carefully review the step requirements in the offer. For example:

- Complete Chapter 5 is different from Reach Chapter 5.

- Reach Player Level 20 is different from reaching the level of a location or building.

Rewards are only credited when the exact requirement has been completed.

• Check whether the offer has expired
  

Every offer has a completion deadline. Once you've received your first reward for an offer, you'll see a countdown showing how much time remains.

After the deadline for completing offer steps has passed, the step rewards will expire and can no longer be credited. On the offer page, expired steps will be marked with red crossed-out icons (✕) to indicate that they are no longer available.

Offers with the Playtime feature work differently: once the offer step deadline expires, you may still be able to earn Playtime rewards, but rewards for completed offer steps are no longer available.

• Verify that the offer is still active 

Some offers may be paused or removed by the advertiser at any time. Once an offer is deactivated, progress tracking stops and new rewards can no longer be credited.

Whenever possible, we notify users in advance so they have time to complete any remaining steps. However, in some cases, offers must be paused immediately if an issue is detected.

If you've checked all of the above and still haven't received your reward, follow this guide to learn how to report the issue to our support team: https://scrambly.freshdesk.com/a/solutions/articles/151000113741