How to report the missing reward for Promo Offer?

If you received a promo offer but haven't received the reward after completing it, please follow the steps below.

Check the offer requirements and deadline

Promo offers may be sent to you in different ways, including pop-up notifications and email messages.

If you received a promo offer as a pop-up notification, an email with the same offer details was also automatically sent to you.

Before contacting support, please make sure you have checked all offer conditions, including:

• The required actions or steps were completed.
• All offer requirements were met.
• The offer was completed within the specified timeframe.

Please note that every promo offer has its own deadline. If even one of the required conditions was not completed, the reward cannot be credited.

Contact support if all conditions were met

If you've checked the offer details and confirmed that all requirements were completed within the required timeframe, but the reward (bonus) is still missing, please contact our support team for further assistance.

To help us investigate the issue faster, please include screenshots with your request.

Required screenshots

Please provide a screenshot of the promo offer you received by email. Make sure the screenshot clearly shows:

• The full offer details and requirements.
• The reward/bonus amount or description.
• The date when you received the offer email.

Providing complete screenshots will help the support team review your case and assist you more efficiently.