How to choose the correct form during ticket creation

Need our help? 

Let's check which form you need to choose for your question!

• Missing rewards

This form is typically used in order to report issues with receiving some rewards for offers. 

If you haven't received the rewards for some steps, please choose this form and attach a couple of screenshots of your player info and current level (or completed steps from the game) for gaming offers or account info and a couple of screenshots of the completed steps from non-gaming offers for which the reward is missing.

Having this information, our Support team is able to process your request much faster and find a solution for you!

• Account Blockage

Do you get a message "Account Suspended"? Please choose the "Account Blockage" form to submit a ticket.

Try to provide the Support team with as much information as you can regarding the account blockage so that we can resolve this matter for you as soon as possible.

• Account Verification

This form is used in case of any issues or questions with the identity verification process. 

• Payout Questions
  

This form is used in order to report any issues with the balance withdrawals, errors that might occur, or in case any assistance is needed with the placed withdrawals (change the destination payment method or email address, check why the withdrawal wasn't processed successfully).

• Balance double-verification
  

This form is created specially for the cases when there is a "Balance Verification Required" message appears. Please choose this category in case you face this issue so that the Support team can handle this matter for you as a top-priority.

• Report an outage on Scrambly app/website
  

This form is created specially for cases when you find some bugs or errors in the app or the website. Choosing this category helps us to react to any unexpected outages and fix them as soon as possible!

If you notice that the web page, app, or some features don't work as expected or show some unusual errors, please help us to fix it faster and use this category to report a problem. 

It's also important to share as many details as possible including some screenshots or screen records. We appreciate your attitude and help in improving our services!

For example: 

• You're getting blank pages after clicking on some buttons
• You're not forwarded to the correct page after clicking on some buttons
• The page is not loading or shows some errors
• Any other similar issues with the Scrambly product performance

IMPORTANT: In case you're not getting some rewards for the completed steps, please choose the "Missing Rewards" category instead of this one.

• Other Questions
  

This form can be useful in case of any questions regarding the Affiliate&Referral program, promo codes, surveys, or any other questions you might face using our product that are not separated into the previous categories!

• Leave feedback/Request feature
  

Do you have any ideas on how to improve our services? Feel that some important features are missing or would like to see additional features? Or maybe you want to share your feelings regarding your experience with Scrambly? Let us know about it using this form! We'll be happy to hear your feedback and find additional ways of improving our product.