Tips for Successful Identity Verification

To improve your chances of successfully completing verification, please make sure that:

• You are using your own valid, original identification document.

❗️ Accepted documents: ID card, driver's license, passport or residence permit. 

• All information on the document is clearly visible, with no glare, blur, cropped edges, or covered details.

• The verification is completed in a well-lit environment with good lighting on your face and the document.

• The camera lens is clean, and the image quality is clear.

• If possible, try using a different device or browser if you continue experiencing issues.

• During the selfie check, ensure your face is fully visible and matches the details on the submitted document.

Following these recommendations can help prevent verification failures and speed up the review process.